Glycovit
Cancellation, Return & Refund Policy
We want you to have a positive experience with your purchase and know that help is available when you need it. Questions, changes of plans, and unexpected situations can arise. Our support team is here to listen, explain your options, and guide you through your request.
This policy brings together the information you need to cancel an order, return products, or follow up on a refund. It explains deadlines, bottle requirements, relevant documents, and each step from your first contact through completion.
We are committed to providing clear, considerate support and respecting your rights. Please contact us before mailing any products so we can provide instructions for your order. BuyGoods is the retailer of this product; payments are processed securely through BuyGoods on our behalf.
1. How the 60-day guarantee works
You have 60 calendar days from the purchase date to open a request under our guarantee.
Contact one of the support channels below and provide your order number. We use the date you open your request to determine whether it was submitted within the guarantee period, even if the review or return is completed later.
Opening a request starts the support process. When cancellation involves products already shipped, completion and a return-based refund depend on eligible bottles being returned and inspected by the supplier, subject to the steps below and applicable legal rights. Refund eligibility and the amount payable depend on your circumstances and the conditions explained below.
2. If you are dissatisfied with the results
To request the guarantee based on dissatisfaction with results, you must use the product for at least 30 days, following the manufacturer's directions.
This period allows you to evaluate your experience. Results vary from person to person, and the use period does not promise individual results.
If you remain dissatisfied after that period, contact us within 60 days of purchase. Tell us when you started using the product and how many bottles remain unopened. The use period does not restart or extend the guarantee deadline.
3. Which bottles can be returned
The return-based refund described in this policy covers only unopened bottles with their original safety seals intact, received and approved during the supplier's inspection.
Eligible bottles must:
Opened, used, or empty bottles are excluded from the refund calculation, including bottles consumed during the 30-day evaluation period. If all bottles have been opened or consumed, no refund is available under this return option.
For example, if you bought three bottles, used one, and kept two sealed, the refund assessment will cover the two sealed bottles you return. The calculation uses the amount actually paid for those bottles and the fee explained in section 7.
These conditions do not override legal remedies for defective, damaged, incorrect, or otherwise nonconforming products, or more favorable terms offered at purchase.
4. If you have a medical restriction
Your health comes first. If you suspect an adverse reaction, stop using the product and seek advice from a qualified healthcare professional. Do not continue using it solely to complete the 30 days.
If a physician advises you not to start or to stop using the product, contact us so we can assess your request without requiring the minimum use period.
For this assessment, provide a physician's letter or medical report confirming the restriction on using the product, with its date and the physician's name and professional credentials or license information. A complete medical history and unrelated information are not required.
Support will explain the return and refund conditions applicable to your situation. Documentation does not automatically approve a refund. Its absence does not prevent you from reporting an adverse reaction or exercising legal rights.
5. Shipping timeframe and order cancellations
After purchase confirmation, your order enters an automated processing and preparation workflow. Preparation may begin shortly afterward, even before the package has been handed to the carrier.
The estimated timeframe for dispatching products is 3 to 7 business days. During this period, an order may be at different stages of preparation. The dispatch timeframe therefore does not mean that changes or cancellation will remain possible throughout that entire period.
Contact us as soon as possible if you wish to cancel or change your purchase. We will check its status and whether dispatch can still be stopped.
If shipment cannot be stopped, you will need to receive the products before physically returning them, following our team's instructions. In these cases, a return-based refund is issued after eligible bottles are returned and approved by the supplier.
You may register your request before delivery. Waiting for the products to arrive before returning them does not change your original request date or override applicable legal rights.
6. How to open and ship a return
Contact our team before mailing any products. This initial conversation allows us to locate your purchase, understand your request, and explain how to return bottles under this policy.
Provide your order number, the email used at checkout, and the number of bottles that remain unopened and sealed. When necessary, we may request photographs of the products and shipping label or documents directly relevant to your case.
Check the sender and confirm the address with support. Keep the original package or a legible photograph of its shipping label to help identify who shipped your order. Returns must go to the original sender responsible for shipping your order, at the address confirmed by support. Unless our team instructs you otherwise, returns for glycovit.com are sent to PO Box 12730, Ogden, UT 84412.
Before mailing, check that the recipient and address match the instructions provided. Do not use another address or rely solely on the original label without confirming the details with our team. This helps prevent misdirected packages that could make products difficult to locate and delay the review.
Prepare the bottles for transit. Pack items securely to prevent damage, keep original seals intact, and identify the package with your order number. Return only the products and quantities identified during your support conversation.
You are responsible for return shipping costs, paid directly to your chosen carrier or postal service, where disclosed before purchase and legally permitted. Shipping is separate from the restocking fee, whose percentage and conditions are explained in section 7. No other return processing fee will be charged.
After mailing, keep your shipping receipt and send the tracking number to support. These details help us follow the return and identify the package with the supplier. Shipment and a delivered tracking status do not replace confirmation of receipt and bottle inspection.
7. How the refund amount is calculated
The refund amount is based on bottles actually returned and approved during the supplier's inspection. The calculation uses the amount paid for eligible items, accounting for purchase discounts.
Opened, consumed, empty, or otherwise ineligible bottles are excluded, subject to legal rights and more favorable terms offered at purchase. The refund may therefore differ from the total original order amount.
A 15% return processing and restocking fee is deducted from the value of eligible bottles. This fee covers the operational costs of receipt, inspection, return processing, and returning products to stock with our supplier.
The fee applies only to the value of returned and approved bottles, rather than automatically to all products purchased. Return shipping is a separate expense, as explained in section 6, and is not included in this percentage.
Before you ship, our team will explain the expected calculation and applicable deductions based on the items identified in your request. The final amount depends on confirmation of the quantity received and the supplier's approval of the bottles. If inspection identifies a difference, we will explain the reason and corresponding adjustment.
The fee applies only where disclosed before purchase and legally permitted. It does not apply to returns involving defective products, incorrect shipments, company errors, or where the law prohibits the deduction. More favorable terms offered at purchase will also be honored.
8. What happens after you ship the return
We will confirm receipt and inspection with the supplier. Inspection checks the number of bottles, original seals, storage condition, expiration, and usability.
Refund release depends on the supplier confirming receipt and approving the bottles. A delivered tracking status helps follow the package but does not, by itself, confirm that inspection is complete.
If an item does not qualify, we will explain why and how it affects the refund amount. You can contact us with questions about the assessment.
This procedure does not delay a remedy or refund where the law requires different treatment.
9. Refund processing time
After the supplier confirms receipt and approves the bottles, we process the refund within 7 to 10 business days. We will send processing confirmation and a breakdown of the amount, including applicable deductions.
10. Where to find help
For questions, new requests, or updates, contact us:
Have your order number and checkout email ready. Do not send passwords or complete payment card details.
If you receive an incorrect, damaged, or defective product, notice a duplicate purchase, or identify an unrecognized charge, contact us so we can assess the issue and explain the appropriate resolution. You do not need to accept alternative offers or participate in repeated negotiations to proceed with an eligible request.
11. Your rights are protected
This policy supplements your rights under applicable law. Shorter legal deadlines and more favorable legal requirements will be honored, as will more favorable terms offered at purchase.
Minimum use periods, seal requirements, shipping costs, and the restocking fee will not be imposed where inconsistent with those rights. Expiration of the guarantee period does not eliminate rights that remain available under applicable law.